Privacy policy

Last Updated: August 19, 2026

This Privacy Policy describes how Monellae (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase from www.monellae.shop (the “Site”), or otherwise interact with our services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Monellae is an independently operated online retail store offering women’s fashion.

Brand: Monellae

Website: www.monellae.shop

Email: hello@monellae.shop

Phone: +49 221 3210840

Fulfilment Address: Osterhausenstraße 9, 90459 Nürnberg, Germany

Hours: Mon–Sat 9AM–6PM CEST, Closed Sundays

Information We Collect

We collect information you voluntarily provide to us when you create an account, place an order, sign‑up for newsletters, or contact customer support. This information may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order history
  • Payment‑related billing details (we do not store full credit card numbers; payment processing is handled by secure third‑party payment providers)

We also automatically gather certain technical data when you visit our website:

  • IP address
  • Browser type and device information
  • Pages viewed, click‑through behaviour, time spent on site
  • Cookie and tracking data

How We Use Your Information

We use collected personal data for the following purposes:

  1. To process, fulfil, and ship your orders, and manage order‑related communications.
  2. To respond to customer enquiries, provide after‑sales support, and resolve disputes.
  3. To send order updates, delivery notifications, and service‑related emails.
  4. With your consent, to send marketing newsletters, promotions and fashion updates. You can opt‑out of marketing emails at any time via unsubscribe link.
  5. To improve website performance, troubleshoot technical issues, and optimise user experience.
  6. To prevent fraud, secure our website, and comply with applicable German legal obligations under GDPR.

Sharing of Personal Data

We do not sell your personal information to third parties. We may share necessary data only with trusted service providers required to operate our business:

  • Payment processors for secure checkout transactions
  • Shipping and logistics partners for order fulfilment and delivery
  • E‑commerce platform service providers supporting website operation
  • Legal authorities, only when required by law or court order

All third‑party processors are contractually obligated to protect your personal data in accordance with GDPR requirements.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may adjust cookie preferences via your browser settings. Disabling cookies may impact some website functions.

Your Rights under GDPR

As a customer subject to GDPR regulation, you hold the following data subject rights:

  1. Right to access a copy of personal data we hold about you.
  2. Right to correct inaccurate personal information.
  3. Right to request erasure of your personal data where lawful grounds apply.
  4. Right to restrict or object to certain processing activities.
  5. Right to data portability.
  6. Right to withdraw previously given consent.

You may submit your data‑related request by emailing our support inbox. You also retain the right to lodge a complaint with your local data protection authority.

Data Retention

We keep your personal information only as long as necessary to complete purposes for which data was collected, including legal, accounting and tax obligations. Order records are retained according to German statutory requirements.

Data Security

We adopt industry‑standard security measures to safeguard your personal information. However, no online transmission or electronic storage method is 100% secure.

Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies.

Policy Changes

We may update this Privacy Policy periodically. Revisions will be posted on this page with updated “Last Updated” date. Continued use of our site constitutes acceptance of revised policy.